Explore our full list of FAQ

Can’t see what you’re looking for, get in touch with the team at hello@reformerspace.com or text us on webchat

Can I change my membership plan?

Yes, you can switch plans by getting in contact with us at least 7 days' notice before your next billing date.

Does my membership auto-renew?

Yes, memberships auto-renew monthly unless you get in contact with us and cancel with 7 days' notice.

Can I transfer my membership?

No, memberships are non-transferable and must be used by the registered member.

How often do I make payments?

Memberships are billed monthly in advance.

How do I cancel / pause / change my membership?

You can cancel with 7 days' notice or pause your membership for up to 2 months each year. Just reach out by email or phone and we’ll take care of it for you.

How do I sign up?

You can sign up online via our website or app. Just choose a membership plan, follow the prompts, and you’ll get a welcome email with everything you need to start booking classes.

How old do I need to be to join?

You must be at least 18 years old to become a member.

How long are the classes?

Induction classes: 15-minutes. Fundamentals and Dynamic classes: 45-minutes.

What equipment do you provide?

Each station includes your own reformer, pilates ball, pilates circle, and dumbbells.

What should I bring to my first class?

Please bring grip socks for safety and a water bottle to stay hydrated.

How often should I attend classes?

We recommend attending at least three times a week for the best results.

How far in advance can I book?

You can book classes up to a week in advance through our app or website.

Can I attend more than one class per day?

Yes, you can attend multiple classes in a day, but repeated class types will be the same.

Do you offer a trial class?

We don't offer trials but we do offer 50% off your first month intro offer to help you get started and no-lock in memberships.

What’s your no-show policy if I’m added to a class overnight?

Remove yourself before bed if you’re not planning to go, you might be added early and risk a no-show fee. Within 90 minutes, you won’t be auto-added, but spots can open - make sure you’ve opted into texts and reply to confirm if you want in.

What's your cancellation and no-show policy?

You can cancel up to 90 minutes before class. A $9 fee applies for late cancels or no-shows.

How do I book a class?

Log in via our app, website or directly through Momence (our booking partner) to book a session after signing up.

I've never done Pilates before - is this right for me?

Yes, beginners are welcome. All members must start with our free Induction Class which will teach you the basics.

What amenities are available?

We keep things simple - there are toilets available, and everything else you need is already set up in the studio.

Will there be staff at the studio?

No, we are a staffless studio, but remote support is always available if you need help. A team member will be there in person to greet you for your induction, and may also pop in from time to time.

I'm pregnant - can I still attend classes?

Yes, you can attend up to 12 weeks into your pregnancy.

Can I bring my baby or child?

No, the studio is for adult use only to ensure safety and focus.

What are your opening hours?

We are open every day from 5.15am until late, with over 20 classes daily.

How do I access the studio?

Go to 'locks' on your app or in Momence, scan your phone on the door to unlock and check-in.

What should I do if something doesn't seem right?

Please email us at hello@reformerspace.com and we'll assist you.

Explore our list of FAQ’s

Can’t see what you’re looking for, get in touch with the team at hello@reformerspace.co.uk

I've never done pilates before - is this for me?

Absolutely! Reformer Space welcomes beginners and offers resources to help you get started with confidence. We recommend beginning with our free Induction Class, which introduces you to the reformer machine and basic Pilates principles. From there, you can progress to our Fundamentals Classes, designed to build your strength, flexibility, and understanding of Pilates basics.

What amenities to you have?

Yes, the template is fully responsive, ensuring your website looks great and functions seamlessly on all devices, including smartphones and tablets.

What are your opening times?

Absolutely! Superior Space supports integration with a variety of Webflow-approved plugins and tools to enhance your website’s functionality, from SEO tools to e-commerce solutions.

What support is available if I run into problems with the template?

We offer dedicated support for our Superior Space template users. You can access our help desk for troubleshooting guidance, practical tips, and more extensive support options as needed.